FAQs
Have questions? We have answers.
Orders
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What size Birkenstock should I buy?
What size Birkenstock should I buy?
If you’re not quite sure which size is right for you, refer to our size guides.
Can I cancel my order?
Can I cancel my order?
Depending on the status of your order, it may be possible to cancel the order.
Returns
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What is your return policy?
What is your return policy?
We offer full refunds on most items within 14 days from the shipping date or merchandise credit on an eGift card within 30 days from the shipping date. After 30 days, we will no longer accept returns. Tags must be attached and items in perfect unworn condition.
The following items are FINAL SALE:Lingerie, Swimwear, and Sale items.
How can I start a return?
How can I start a return?
Please contact us at sales@thh2.ca to initiate your return.